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 Testimonials  |
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Customer Service is AMAZING!
The customer service from you guys is amazing! I will check my budget(wife) and get back w/ you...Th ...
(read more)
By Jon Koppenaal |
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| Policies |
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PRICE CHANGE POLICY:
Korean Auto Imports reserves the right to increase or decrease website pricing at anytime (including shipment cost fees). Under no circumstances will refunds will be provided due to random price adjustments.
SHIPPING:
Orders are processed daily. Shipping is done Monday-Saturday. Orders placed for in-stock items on Saturday may ship the same day, otherwise will be shipped the following week. Our shipping department is closed on Sundays and all US holidays.
We offer 4 shipping options to choose from, depending upon your location.
- U.S Standard Shipment (USPS, DHL or UPS to the lower 48 states only).
- PR-AK-Hawaii-Canada (USPS only, unless item is oversized in which case YRC or UPS will be used.
- International Air Mail (All other regions of the world). USPS Priority airmail , EMS or TNT may be used depending upon the item(s) purchased. We do not ship international orders via UPS, Fedex or DHL. 3rd party shipment accounts are not accepted.
- International Boat Shipment (option applies to larger/oversized items which exceed conventional air freight shipment size/weight limitations).
All posted rates upon website checkout are estimated flat rate fees based upon your order size/ shipment location. The majority of our U.S standard rate shipments are processed via USPS. Larger sized items traveling within the U.S are shipped via DHL or UPS ground. Your tracking/confirmation number will be e-mailed to your address on file upon shipment. Most International shipment prices are based upon USPS Priority air mail service (7-14 day estimated delivery time) or via YRC 7-10 day estimated delivery time. Oversized items may be shipped via boat for the posted "international" shipment cost. EMS express service is available for an additional cost, please contact our customer service department prior to placing your order for an estimated EMS shipment cost to your location. All orders shipped to the lower 48 states, HI, AK, and PR will provide a tracking/confirmation number at no additional charge. Certified/registered or EMS service will also provide a tracking number to Canadian and overseas customers. We have 3 distribution centers located in the USA, Canada and Korea, your order may be shipped from anyone of these 3 locations depending upon the item(s) ordered and on hand stock availability. However, orders cannot be guaranteed to ship from anyone of these 3 particular locations upon convenience (ie; Canadian customers wishing to bypass duty/VAT etc). We encourage our customers to contact us before the purchase of multiple item orders to obtain an exact shipment estimate, otherwise you may use our automated checkout system with flat rate fees based upon your order size/location. In the event that a package is lost en-route, it may take up to six weeks to locate. Please note that USPS priority international air mail does not provide a tracking number, however can possibly be "traced" after 30 days from the date of shipment using the customs form ID number. We gladly ship items 13oz or less to P.O. Boxes, or US Military APO and FPO addresses at no additional charge. Items weighing over 13oz may be subject to additional shipment charges. Please check with your local postal office for your countries VAT/import tax fees. Taxes and custom duties are the customers responsibility. Local pick-up is not available. Our distribution center is closed to the public. Local customers may contact us by e-mail or phone prior to order placement to receive a possible discounted shipment fee. We will not be held responsible for the proper delivery of any orders shipped to addresses other than the Billing address on file. We will not be held responsible for the proper delivery of orders being shipped to business addresses (other than our verified wholesale dealer accounts) with special instructions (ATTN: John Doe, 5th floor etc). We will gladly ship to 3rd party freight forwarding companies (Four Star Cargo etc) however cannot be held responsible for proper delivery of goods by the 3rd party forwarded. We will not be held responsible for any additional charges accessed to you by your 3rd party freight forwarded for any reason (multiple shipments, taxes, fees etc). We encourage our customers to contact us prior to purchase to check the status of any item. Please remember that all posted shipment times are based on the estimates provided by the shipment courier. Uncontrollable situations may arise which can delay the estimated shipment time which includes Customs delays. Also, during holidays such as Christmas and New Years please expect substantial delays due to higher volumes of parcel circulation. We recommend holiday orders be placed 3-4 weeks in advance to insure on time delivery.
PARTIAL SHIPMENTS:
While the vast majority of our orders are filled within 24 - 72 hours, inventory levels do fluctuate daily and orders are subject to on-hand stock availability. You will be notified via email or phone about any backorder situation concerning your order that we anticipate will last longer than 5 business days. You may also logon to your account to check the status of your order/read order notes concerning any possible backordered items. We may every effort to provide an ETA on all backordered items. Backordered items will be shipped separately upon availability at no additional shipment charge to you.
CANCELING ORDERS:
Please see our Easy Returns policy HERE
INCORRECT PARTS/RETURNS:
Please see our Easy Returns policy HERE
While many of our accessories are compatible with RHD vehicles, we do not sell ANY accessories specific to RHD vehicles (especially interior items). Do not assume you will be sent an RHD version of any accessory based on your region. If you have any questions regarding the compatibility of any item(s) for an RHD vehicle you must do so prior to purchase. There are NO RETURNS for the receipt of goods purchased intended for fitment on RHD vehicles.
ELECTRICAL/LIGHTING ITEMS:
All electrical items carry no warranty either by the manufacturer in Korea or Korean Auto Imports (which includes all lighting items) unless otherwise specified. All electrical/lighting item sales are final. If we feel the item(s) you received are truly faulty and the issue was not caused before, during or after installation special discounted pricing may be extended for the replacement item. Most electrical items do not include fitment instructions. Please check www.Sorentosite.com for many useful DIY PDF installation guides. We recommend all electrical/lighting items be installed professionally, with our without provided fitment instructions.
The majority of our imported electrical/lighting items do not include installation instructions. OEM items never include installation instructions. Correct fitment to your particular vehicle is not guaranteed as each vehicle can vary depending upon the region. Additional components may be needed to perform a proper installation on your particular vehicle, depending upon the region. Custom fitment may be required for certain items in certain regions (including North America). Korean Auto Imports is not responsible to supply any further components beyond what is normally required for a complete and proper installation. Please consult a professional auto electrician to obtain any additional components which may be needed. Please research available auto electrician's in your area prior to purchase. Korean Auto Imports will not be held liable to receive electrical/lighting items for credit/exchange or refund due to the lack of experienced auto electrician's in your area. Korean Auto Imports will not be held liable for any adverse effects to your vehicle's electrical system upon completion or attempts of installing an OEM or aftermarket electrical/lighting item. Electrical/lighting items are not guaranteed to be DOT approved. Korean Auto Imports will not be held liable for any citations received due to the installation of our electrical/lighting items. If you have any questions or concerns not addressed in our electrical/lighting item policy please do so prior to purchase.
CHROME/STAINLESS STEEL ITEMS:
Korean Auto Imports does not express or imply any warranty against chrome plated or stainless steel items due to any weather related issues (ie; corrosion, rusting, bubbling, discoloration etc). These issues tend to arise in colder/snowy climates for various reasons. Please properly care for and protect your chrome accessories from the elements for lasting quality.
SALES:
Random sales events are run throughout the year offering discounted pricing on many of our products. Sales are generally run during holidays, however may be offered suddenly at any time based upon overstock or bulk purchase blowouts. Please note that sale priced items which are normally offered in multiple colors may only be available in certain colors or unpainted for the listed sale price. Always contact us prior to purchasing a sale priced paintable item to confirm if your needed color is available. Any applied paint charges for colors not in stock will be refunded immediately and we will proceed to ship the sale priced item in the available color(s). Sale priced items are non-returnable, unless an error was made on our part. Store credit may be eligible on items purchased at regular store price within 7 days of the sale launch date. Items purchased beyond 7 days prior to the sale launch date are not eligible for store credit or refund. Forum/group buy discount percentages are not valid on sale priced items. Any active Forum DC% codes are temporarily disabled during sales events and will be reactivated after the sale end date. Dealers may receive up to 10% below posted sale prices depending upon the quantity purchased. Generally the dealer price will be based upon the usual discount percentage or the sale price, whichever is less. Note, MSR rewards are STILL ACTIVE during sales events, offering further discounted pricing to MSR members. To learn more about our MSR program please visit the following link: Store Rewards
All sale priced items are in stock ready to ship in limited quantities only. Any orders received for a sale priced item after the item has sold out will be refunded immediately. We do not honor sale pricing in the event the item has sold out before being removed from our sale. Sale pricing is only valid for in-stock readily available stock.
WAREHOUSE CLEARANCE:
Warehouse clearance items are generally overstocks, blemished, incomplete or damaged product. While we make effort to disclose/depict the condition we do not guarantee to disclose the condition. Warehouse clearance items should always be considered flawed in some way unless otherwise specified. Warehouse clearance item sales are final, no returns/exchanges/refunds, no exceptions. We are glad to answer any questions or concerns about any clearance item(s) prior to purchase. Discount coupon codes are no valid against the purchase of sale priced or clearance items. If a discount code is applied to the purchase of sale priced or clearance item(s) we will issue an invoice to you for the reimbursement of the discounted savings prior to order processing. If you have any questions or concerns regarding sale priced or clearance items please do not hesitate to contact us prior to purchase.
SPECIAL PROMOTION
Place your order by phone and receive 5% off! Call toll free 1-866-767-3686 or direct 623-925-5709. 5% phone discount offer for call-in orders placed between 10am-4pm Monday to Friday. Major credit cards only (VISA, Mastercard, AMEX) directly through our phone processing system. Select items may be excluded, shipment charges still apply where applicable. Offer not valid in conjunction with any other discount offers, dealer pricing, special programs or coupon codes. Retail customers only. Discount valid for any Sherwood Automotive website items. Not valid toward previously received online orders, price beat requests/quotes or exchange/return items. Rebates not provided for failed attempted phone orders, please try you call again if a representative is not available at the time of calling. Discount not applicable for e-mail orders, phone messages or call back requests.
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GM/CHEVY->
